Welcome to Floorwala. These Terms & Conditions govern your use of our website and the purchase of our products. By browsing our site or placing an order, you agree to comply with and be bound by the following terms.
Floorwala supplies premium laminate, LVT, SPC flooring, and artificial grass solutions for homes and businesses. We strive to ensure all product information, images, and descriptions on our website are accurate and up to date, but do not guarantee that content is free from errors or omissions. Product specifications, designs, and availability are subject to change without notice.
Orders are confirmed once payment has been received in full. We accept a variety of payment methods, details of which will be provided during checkout. All prices shown include applicable taxes unless otherwise stated. An invoice will be issued upon request. If you wish to cancel an order, you must notify us within 24 hours of purchase to avoid restocking or handling fees.
We deliver our products across the UK. Delivery times may vary depending on location, stock availability, and courier services. Any delivery dates provided are estimates only, and Floorwala is not liable for delays outside of our control. Customers are responsible for providing accurate delivery information; failed deliveries due to incorrect details may incur additional charges.
You may return unopened and unused products within 14 days of receipt for a refund, provided they are in their original packaging and in resalable condition. Customised, cut-to-size, or specially ordered products are non-refundable. Refunds will be processed via the original payment method, minus any applicable shipping or handling fees. Please contact us before returning any items.
All products should be installed and used in accordance with the instructions provided on the label or accompanying datasheet. Floorwala is not responsible for damage or issues arising from misuse, improper installation, or failure to follow instructions. Our liability is limited to the value of the goods supplied and we shall not be held liable for any indirect, incidental, or consequential losses.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Continued use of our website and services will be deemed acceptance of any changes made.
If you have any questions about these Terms & Conditions, please contact us at:
Floorwala
Unit 4 Chesterfield Way, Hayes, UB3 3NW, United Kingdom
Email: info@floorwala.com